FAQ

We specialize in premium home textiles and accessories that recreate the luxury hotel experience in your own home. Our collections include high-quality bedding sets, bath accessories, beach & pool towels, blankets & throws, and specialized items like Clicgear accessories and protective gear.

Absolutely. Our products are carefully curated to meet the exacting standards of luxury hotels and resorts. We source materials and craftsmanship that deliver the same premium experience you’d expect from high-end hospitality establishments.

Yes, we offer carefully coordinated bedding sets, luxurious throws, and bath accessories that work together to create a cohesive home sanctuary. Our collections are designed to help you transform your living space with harmonious style and luxury.

Simply browse our collections, select your preferred items, and proceed through our secure checkout process. You’ll need to provide shipping information and select your preferred payment method.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Orders are processed quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.

While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy a faster checkout experience for future purchases.

We offer two shipping options:
• Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
• Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after dispatch

All orders are carefully processed within 1-2 business days before shipping. During peak seasons, processing may occasionally take slightly longer, but we always strive to maintain our swift service standards.

We’re delighted to serve discerning customers worldwide. However, we currently cannot ship to certain Asian countries and select remote regions. During checkout, our system will automatically verify if we can deliver to your location.

Once your order ships, you’ll receive a confirmation email with tracking information. This allows you to monitor your premium home textiles’ journey from our warehouse to your doorstep.

Yes, for our specialized collections including Clicgear accessories, bike equipment, and protective gear, we take extra care in packaging to ensure these items arrive in perfect condition, ready to enhance your active lifestyle.

We want you to be completely satisfied with your purchase. You may return items within 15 days of receipt for a refund or exchange. Items must be in original condition with tags attached.

Please contact our customer service team at [email protected] to initiate a return. Include your order number and the reason for return, and we’ll guide you through the process.

For returns due to manufacturer defects or our error, we’ll cover return shipping costs. For other returns, customers are responsible for return shipping fees.

Once we receive your returned item, we’ll process your refund within 5-7 business days. The timing of when the refund appears in your account depends on your financial institution.