At Pro Gear Home Shop, we understand that creating your perfect home environment requires careful consideration. Just as we meticulously curate our premium home textiles and accessories to meet luxury hotel standards, we strive to make your shopping experience equally refined and worry-free.

Our Commitment to Your Satisfaction

We stand behind the quality of our premium home products. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward returns and exchange process that reflects the same attention to detail we apply to our product selection.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to ensure our products meet your expectations for quality and comfort.

Return Conditions

To be eligible for return or exchange:

  • Items must be in original, unused condition
  • All original tags and packaging must be intact
  • Items must be in resalable condition
  • A copy of the original invoice or proof of purchase is required

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Bath Accessories that have been opened or used
  • Liners and Parts for hygiene reasons
  • Any items that show signs of use or wear
  • Products without original packaging or tags

Step-by-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, please email us at [email protected] with the following information:

  • Your order number
  • Items you wish to return or exchange
  • Reason for return
  • Whether you prefer an exchange or refund

Step 2: Receive Return Authorization

Within 1-2 business hours during normal operating hours, we’ll email you a Return Authorization Number and detailed shipping instructions. Please do not ship items back without this authorization.

Step 3: Package and Ship Your Return

Carefully package the items in their original packaging, include all tags and documentation, and ship to our address:

Pro Gear Home Shop
4109 General Bate Dr
Nashville, US 37204

Please note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective products.

Step 4: Processing Your Return

Once we receive your return, we’ll inspect the items within 2-3 business days. You’ll receive email notification once your return is processed.

Refund Information

Refund Timeline & Method

Processing Time: 3-5 business days after we receive and inspect your return

Refund Method: Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your account

Please note that original shipping fees are non-refundable.

Exchange Process

If you’d like to exchange an item for a different size, color, or product:

  1. Follow the same return process outlined above
  2. Clearly indicate in your return request that you prefer an exchange
  3. Specify the replacement item you’d like
  4. We’ll ship your new item once we receive and process your return

If the exchange item costs more than the returned item, you’ll be charged the difference. If it costs less, you’ll receive a refund for the difference.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]


Dear Pro Gear Home Shop Customer Service Team,


I would like to request a return/exchange for my recent order.


Order Number: [Your Order Number]

Order Date: [Date of Purchase]

Items to Return: [List items with quantities]

Reason for Return: [Please specify reason]

Preferred Resolution: [ ] Refund to original payment method [ ] Exchange for: [Specify replacement item details]

Please provide return authorization and shipping instructions at your earliest convenience.


Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

Need Assistance?

Our customer service team is dedicated to providing the same level of care and attention we put into our premium home products. We’re here to help you create the home sanctuary you deserve.

Email: [email protected]

Address: 4109 General Bate Dr, Nashville, US 37204

Response Time: Typically within 1-2 business hours during normal operating hours

Thank you for choosing Pro Gear Home Shop. We appreciate the opportunity to help you create your perfect home environment.