Shipping Policy

Shipping Information

At Pro Gear Home Shop, we understand that creating your perfect home environment requires careful consideration and timely delivery of our premium products. Our shipping options are designed to provide flexibility and reliability, ensuring your items arrive safely and efficiently.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Timeframes

• Standard Shipping – $12.95
  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Ideal for faster delivery needs
• Free Shipping – Orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Perfect for budget-conscious shoppers

Returns & Exchanges Policy

We stand behind the quality of our premium home products and want you to be completely satisfied with your purchase. Our returns process reflects the same attention to detail we apply to our product selection.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to ensure our products meet your expectations for quality and comfort.

Return Conditions

To be eligible for return or exchange:

• Items must be in original, unused condition
• All original tags and packaging must be intact
• Items must be in resalable condition
• A copy of the original invoice or proof of purchase is required

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

• Bath Accessories that have been opened or used
• Liners and Parts for hygiene reasons
• Any items that show signs of use or wear
• Products without original packaging or tags

Step-by-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, please email us at [email protected] with the following information:

• Your order number
• Items you wish to return or exchange
• Reason for return
• Whether you prefer an exchange or refund

Step 2: Receive Return Authorization

Within 1-2 business hours during normal operating hours, we’ll email you a Return Authorization Number and detailed shipping instructions. Please do not ship items back without this authorization.

Step 3: Package and Ship Your Return

Carefully package the items in their original packaging, include all tags and documentation, and ship to our address:

Pro Gear Home Shop
4109 General Bate Dr
Nashville, US 37204

Step 4: Processing Your Return

Once we receive your return, we’ll inspect the items within 2-3 business days. You’ll receive email notification once your return is processed.

Refund Information

Refund Timeline & Method

• Processing Time: 3-5 business days after we receive and inspect your return
• Refund Method: Refunds will be issued to your original payment method:
  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your account

Exchange Process

If you’d like to exchange an item for a different size, color, or product:

• Follow the same return process outlined above
• Clearly indicate in your return request that you prefer an exchange
• Specify the replacement item you’d like
• We’ll ship your new item once we receive and process your return

Price Differences: If the exchange item costs more than the returned item, you’ll be charged the difference. If it costs less, you’ll receive a refund for the difference.

Return Request Template

To make the return process as smooth as possible, you may use the following template when contacting us:

Thank you for choosing Pro Gear Home Shop. We appreciate the opportunity to help you create your perfect home environment.